"Customer Service"

THIS IS WORTH REMEMBERING. 

The law in Canada I did not know, but I will now do it.

Good to know, especially since rumor has it 

that Canada Post Customer service is headed to India 

before the New Year. 

A lot of us do not realize this option is open to us. 

Any time you call an 800 number 

(for a credit card, banking, charter communications, 

health and other insurance, computer help desk, etc. ) 

and you find that you're talking to a foreign 

customer service representative 

(with an accent difficult to understand perhaps in India , Philippines , etc), 

please consider doing the following:

After you connect and you realize 

that the Customer Service Representative is not working in Canada 

(you can always ask, if you are not sure about the accent), 

please, very politely as this is not about 

trashing other cultures, 

say, "I'd like to speak to a Customer Service Representative in Canada ."

The rep might suggest talking to his/her manager, 

but again politely, say, "Thank you, but I'd like 

to speak to a Customer Service Representative in Canada ..."

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .. 

That's the rule and the LAW. 

It takes less than one minute 

to have your call re-directed to Canada

Tonight when I got redirected to a Canadian Rep, 

I asked again to make sure - and yes, she was from Calgary 

Imagine what would happen if every Canadian Citizen i

nsisted on talking to only Canadian phone reps, 

from this day on. 

Imagine how that would ultimately impact 

the number of Canadian jobs 

that would need to be created ASAP. 

Let’s slow down and possibly reverse 

some of our unemployment problems.

If I tell 10 people to consider this 

and you tell 10 people to consider doing this 

see what I mean...it becomes an

exercise in viral marketing 101. 

Remember - the goal here is to restore jobs back here at home

 not to be abrupt or rude to a foreign phone rep. 

You will get correct answers, good advice, and solutions 

in real English.

If you agree, please tell 10 people you know, 

and ask them to tell 10 people they know....etc...etc.